Position Title: Administrative Assistant (Caseworker I/Receptionist)

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The Salvation Army Mission

The Salvation Army, an international movement, is an evangelical part of the Universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Qualifications

High School Diploma or GED with a minimum of one year experience in a social service setting required.
Some college social service coursework preferred.
Understanding of the delivery of Social Services and eligible benefits for the population served.
Must have excellent interpersonal, oral and written communication skills.
Ability to work well with clients of diverse cultural and socioeconomic groups, respect confidentiality, and ability to work within the ethical and legal parameters of social services.
Have the ability to work independently and/or in a team setting.
Ability to accept supervision and work with a team of co-workers.
Ability to organize work, set priorities, meet deadlines, and complete tasks with a minimum of direction.
Ability to use Salvation Army approved word processing, spreadsheet, database management, and graphics/desktop publishing software packages.
Valid Driver's License. (Must meet the guidelines provided by the State of residence and the automobile insurance provider as pertaining to corps’ passenger vans/buses.)
Must pass The Salvation Army background checks and meet the MVR driver’s qualifications.
It must be understood by the incumbent that the required Salvation Army Case Manager Certification Program must be completed within the first twelve (12) months of employment.
Must be willing to support the mission of The Salvation Army.
It must be understood by the incumbent that the provisions of Safe From Harm will apply upon commencement of employment and also understood that the required Safe From Harm training be satisfactorily completed within the first thirty (30) days of employment.

Position Summary

The Caseworker I/Receptionist divides time and duties between front desk reception area and working with the Social Services Department.

Receptionist duties include being the first contact for people either visiting in person or calling in by phone, and providing them with information or direction as needed. The Receptionist will also provide clerical support to other staff as needed and directed.

Caseworker I duties include assisting clients with resolving immediate and longer term crises by providing resources and information according to established Salvation Army policies and procedures. They also work with Salvation Army seasonal programs and serves as a liaison to other organizations and agencies in delivering services.

To provide basic information about The Salvation Army Social Services, including assisting with the recruitment of Pathway of Hope families, delivery of HeatShare and Emergency Social Services, and provide clerical assistance.

This is a regular full time position with a workweek expectation of 40 hours per week.

Essential Duties and Responsibilities

This job description is not all inclusive. It is intended to identify the essential duties of the position. Other duties, responsibilities and tasks may be assigned by corps officer/administrator.

Maintain positive work atmosphere by behaving and communicating in a manner that fosters good relationships with co-workers and supervisors. This would include but not be limited to such actions: resolution of conflicts in a professional manner; courteous treatment of staff, visitors and clients; respect of others’ property and person, professional and appropriate communication to and about co-workers, supervisors, and subordinates.
Support the Mission of The Salvation Army by treating every client, donor, and colleague with respect and dignity, and without discrimination of any kind.

Caseworker I

Adhere to the guiding principles of The Salvation Army's social services ministries as outlined in Faith In Action with an emphasis on intentional outreach in the area of holistic care to those we serve.
Be knowledgeable of all Salvation Army Social Service and Corps programs.
Appraise client needs and situations and assist with appropriate physical resources or referrals as needed to assist them in resolving crises according to Salvation Army policies and keeping with-in established budgets & guidelines maintaining required levels of confidentiality and confidence.
Maintain current and accurate client records and statistics in computer database and files according to Salvation Army and other governing entities needs and regulations.
Process Food Shelf Applications and enter services provided into database.
Prepare and submit required statistics and reports as directed.
Participate in office and other POH meetings including support calls, cluster meetings, and team meetings.
Participate in community meetings to share about programming and recruit potential participants.
Network with other community professionals and share about POH.
Attend weekly Social Services staff meetings and give input as appropriate.
Assist with the review and development of social services programs.

Receptionist:

Greet visitors as they enter the building and assist as needed.
Answer incoming telephone calls and assist or transfer calls as appropriate
Check general voicemail box each morning and respond to or transfer the messages
Set the “night” voicemail each day at closing and the “day 2” button at the lunch hour.
Accept mail and other packages as delivered. Sort and distribute as appropriate.
Maintain postage machined, add postage as needed, inform bookkeeper of the amount loaded.
Prepare outgoing mail as needed using proper program codes.
Type correspondence, memos and other business forms as directed. Assist with folding worship bulletins
Assist with monitoring office supplies and order as necessary
Collect, organize and report monthly statistics from all departments.
Train volunteer receptionists in their duties and responsibilities.

Seasonal:

Assist with Christmas Assistance Programs as needed and directed.
Assist with Christmas intake applications as needed.
Assist with Warming Center coordination during regular work hours as directed.

Other Duties:

Conduct facility tours and information for volunteers or community groups as requested.
Act as a backup and support to the cook and lunch area when needed and as directed.
Other duties as assigned.

Working Conditions

There are normally no hazardous or significantly unpleasant physical working conditions, with the exception of the occasional emotional distress or turmoil (due to varying situations) with and between staff and/or clients. The duties and responsibilities of this position cannot be performed from home.

Physical Activities and Requirements of Position

Hearing

Able to hear average or normal conversations and receive ordinary information.

Repetitive Motion

Movements frequently and regularly required using the majority of the body.

Physical Strength

Variety of Work; sitting approximately 50% of the time, with some prolonged standing, walking, bending, climbing
Exerts up to 30 pounds of force occasionally.

Talking

Especially where one must frequently convey detailed or important instructions, information, and ideas accurately, loudly, or quickly.

Travel

The incumbent may be required to travel by personal vehicle, organization vehicle or other mode of travel as required supporting the mission of The Salvation Army.

Visual Abilities

Average, ordinary, visual activity necessary to prepare or inspect documents.

Mental Activities and Requirements of Position

Mathematics Ability

Ability to perform basic math skills, addition, subtraction, multiplication, division, fractions and percentages.

Language Ability

Ability to fluently speak read and write in English.
Ability to read a variety of written materials.
Ability to prepare clear and concise reports, correspondence, and other written materials.
Ability to speak, read and write English in a manner that is sufficient for clear communication with supervisors, employees, leaders, parents and participants in order to perform the requirements of this job.

Reasoning Ability

Able to interpret various instructions.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative and are not inclusive of the initiative expected to assume other responsibilities as needed.

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