THE SALVATION ARMY – NORTHERN DIVISION

Department Rochester Corps – Social Services

Job Description

Position Title: Rapid Rehousing Case Manager (RRH)

Salary Status: Nonexempt

Reports To: Director of Social Services

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The Salvation Army Mission

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination

Qualifications

Bachelor’s degree in human services or related field. If Social Worker degree, must be licensed by the State of Minnesota.
Experience working in a social service setting conducting long-term case management preferred.
Understanding of the delivery of Social Services.
Ability to work well with clients of diverse cultural and socioeconomic groups, respect confidentiality, and ability to work within the ethical and legal parameters of social services.
Ability to accept supervision and work with a team of co-workers.
Ability to organize work, set priorities, meet deadlines, and complete tasks with a minimum of direction.
Ability to use Salvation Army approved word processing, spreadsheet, database management, and graphics/desktop publishing software packages.
Valid Driver's License. (Must meet the guidelines provided by the State of residence and the automobile insurance provider as pertaining to corps’ passenger vans/buses.)
Must pass The Salvation Army background checks and meet the MVR driver’s qualifications.
Must complete The Salvation Army Caseworker Certification Program within twelve (12 months of hire.
Willingness to support the philosophy, goals, objectives, and mission of The Salvation Army.
It must be understood by the incumbent that the provisions of Safe From Harm will apply upon commencement of employment and also understood that the required Safe From Harm training be satisfactorily completed within the first thirty (30) days of employment.

Position Summary

The Rapid Rehousing (RRH) Case Manager is responsible for working with families qualified to participate in the Rapid Rehousing Program to set and work on goals and objectives according to the needs of the family.

Pathway of Hope is an approach to providing targeted services to families with a desire to take action to break the cycle of crisis and enable a path out of intergenerational poverty.

Conduct Pathway of Hope recruitment and case management. Responsible for the provision of a full range of case management interventions including engagement of new clients, completion of comprehensive assessments and action plans, referrals to services designed to address identified goals and development of plans to address transition needs and ongoing documentation of progress.

This is a regular fulltime position with a workweek expectation of 40 hours per week on a varying schedule.

Essential Duties & Responsibilities

Maintain positive work atmosphere by behaving and communicating in a manner that fosters good relationships with co-workers and supervisors. This would include but not be limited to such actions: resolution of conflicts in a professional manner; courteous treatment of staff, visitors and clients; respect of others’ property and person and professional and appropriate communication to and about co-workers, supervisors, and subordinates.
Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.
Engage all social service clients (including and not limited to, POH, EH families/children, etc.) in a way that brings them to the Corps for programming and activities.
Adhere to the guiding principles of The Salvation Army's social services ministries as outlined in Faith In Action with an emphasis on intentional outreach in the area of holistic care to those we serve.
Be knowledgeable of all Salvation Army Social Service and Corps programs.

Intake

Request possible participants from Coordinated Entry list.
Interview prospective families to determine appropriateness for acceptance into the TLC program.
Perform background checks as needed.
Connect families with other agencies/workers as needed.
Work with landlords to educate them about the program.

RRH Case Management

Work with participants to find/identify housing.
Meet with participant and landlord to review and sign lease.
Conduct move in inspections and orientations with new participants Conduct habitability and lead inspections as needed.
Conduct regular home visits with participants to work on individual and family goals and measure advancement toward goals and to inspect unit for damage and appropriate care.
Maintain detailed case notes on each participant family utilizing required software and record keeping standards.
Advocate for the participants with landlords, other agencies, companies, or organizations which may be hindering the participants from making progress toward their goals.
Assist participants with budgeting, problem solving skills, and other life skills as needed to help them be successful tenants.
Work with designated Pathway of Hope committee to enroll and monitor progress of families in the program. Enter required data in the official software for tracking purposes.
Complete initial and ongoing strengths and needs assessments to include the discovery of existing barriers to attain permanent housing, and develop permanent housing plans with participants in project.
Responsible for managing the RRH project, including required statistical and financial documentation, data input and case file documentation.
Provide outreach, in conjunction with homeless outreach programs, on the streets, outdoors, in homeless drop-in centers and shelters and other buildings where people may find shelter to identify people who are eligible for and could benefit from the RRH program.
Work with participants to identify housing options that best meet their needs and preferences. Provide outreach and relationship-building with landlords, prepare participants for community expectations and tenancy expectations, determine eligibility for rental assistance programs, work with participants to apply, help with compliance to maintain assistance, and support participant once housed and help improve stability and longevity in housing.
Address basic needs, build life management and independent living skills, address transportation needs, and assist participants to develop skills in accessing and arranging support services and health care.

Pathway of Hope

Maintain a caseload of at least 10 families (.5 FTE), 10-15 (.75 FTE), 15-20 (1.0 FTE)
Complete all required client documentation in SIMS in a timely manner.
Maintain case files for each client that includes all assessments, action plans, case notes, referrals, graduation plans.
Ensure the quality of local data and reporting of information to support national and territorial POH program outcomes.
Conduct client interviews and provide long-term case management services utilizing a strength based and client centered approach.

Administrative Functions

Conduct program within established budget.
Prepare and submit accurate statistical information regarding participants for all required reports.
Prepare and submit other reports to The Salvation Army and other agencies as needed and requested.
Make recommendations to business staff for budget needs.
Assure program is in compliance with S.A. and other governing bodies’ guidelines and regulation.

Additional Responsibilities

Provide coverage in the casework office provide casework as assigned.

Participate in office and other POH meetings including support calls, cluster meetings, and team meetings.
Participate in community meetings to share about programming.
Network with other community professionals.
Work on personal, office, and department goals.

Facilitate educational groups as appropriate.
Assist with other Corps and Social Service functions.
Attend educational opportunities when appropriate.
All other duties as assigned.

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