Position Description: This direct customer service position serves as a primary point of contact to develop, promote, and increase sales of our health benefits programs and services with existing and new member clients within the 11 county region of southeast Minnesota.

Sales and Regional Outreach:

Develops specific strategies to increase regional awareness and organizes and promotes targeted outreach to key clients;
Influences the decision process and communicates value to potential users by educating them about value and benefits of participation;
Leverages member relationships and networks to identify potential clients; Develops and implements strategic collaboration with brokers, agents, and health plan carriers;
Assures the successful implementation of new health care plans and programs to the end-user have been properly performed by program carriers;
Develops and leads growth efforts by creating outreach tools, gives presentations to groups of all sizes, visits sites to discuss membership needs;
Establishes appropriate results-oriented sales and growth goals;
Develops and implements strategies to increase market share with qualified members;
Actively strategizes health plan benefits with members during the renewal process;
Provides educational/informational sessions for members on insurance and medical spending account products and services;
Collaborates with business partners and brokers to meet member needs;
Plans, evaluates, and pursues new services, including assessing needs and promoting the service;
Identifies process improvement opportunities within service processes and collaborates with staff to implement new strategies to support them;
Maintains awareness of competitor developments and advises other staff about competitive threats and opportunities;
Provides advice in complex problem-solving situations;
Works with consultants and other staff to ensure that sales and growth metrics are met in SSC’s region;
Makes recommendations impacting individual groups and pool finances.

Statewide Healthcare Consortium Participation:

Works collaboratively with other MHC personnel and consultants to develop and implement best practices from other regions around the state to increase pool participation;
Represents SSC in collaborative planning and development on local, regional, and state initiatives with other Service Cooperative members of the Minnesota Healthcare Consortium joint powers agreement;
Liaisons with regional and statewide consultants, contracted vendors, legislators, and other organizations relating to healthcare insurance issues, trends, and development;
Provides information to both the MHC and SSC Board of Directors.

Education and Experience Required: A minimum of 3-5 combined years of related higher education and relevant experience in business management and risk management experience preferred. Active MN Health/Life Producer License and HIPAA training are required (must be secured prior to or within two months of employment). A background check will be performed, and a valid driver's license with a clean record with the ability to travel between multiple work locations on a regular basis is required.

Qualifications and Skills Required:

Comprehensive knowledge of insurance regulations, insurance pool products, services, and best practices.
Strong sales and influencing skills.
Ability to execute the responsibilities of the position according to lawful and ethical standards.
Ability to research, analyze, plan, and execute new programs and services.
Ability to interpret, process, and use complex data to make recommendations.
High degree of proficiency and accuracy.
Ability to maintain confidentiality, especially as it relates to Personal Health Information.
Ability to demonstrate confidentiality and function under very stressful situations.
Ability to demonstrate critical thinking skills when completing unique or complex job assignments.
Ability to interpret and apply guidelines, policies, and procedures consistently.
Ability to research, analyze, plan, execute, and evaluate new programs and services.
Ability to communicate effectively and professionally both orally and in writing, and to present information to small groups and large groups.
Ability to communicate positively about the agency at all times.
Ability to work cooperatively and collaboratively with both internal and external customers.

Physical Requirements: In compliance with the Americans with Disabilities Act the following represents the physical and environmental demands. The above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodations may be available for both essential and non-essential job duties. This work requires the occasional exertion of up to 10 pounds of force. Work regularly requires sitting, speaking or hearing and repetitive motions and occasionally requires standing, walking, using hands to finger, handle or feel, stooping, kneeling, crouching or crawling, reaching with hands and arms, pushing or pulling and lifting. Work has standard vision requirements. Vocal communication is required for expressing or exchanging ideas by means of the spoken word. Hearing is required to perceive information at normal spoken word levels. Work requires preparing and analyzing written or computer data, operating machines, operating motor vehicles or equipment and observing general surroundings and activities. Work has no exposure to environmental conditions as work is generally in a moderately noisy location (e.g. business office, light traffic).

Compensation: Commensurate with industry standards and local market, the final offer will be based primarily on experience and training and within Southeast Service Cooperative wage guidelines.

APPLICATIONS DUE: Open Until Filled (with initial review date of 1/15/21)

TO APPLY: Submit your cover letter, resume, and references to Amy Grover at agrover@ssc.coop. Southeast Service Cooperative is an Equal Opportunity Employer.

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